Return Policy

Faulty Items Returns

If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Change of Mind Returns

We do not accept change of mind returns for items purchased online.

Return Instructions

If you wish to return or exchange an item, please contact us for details.

  1. Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
  2. You must provide your name and address
  3. The product must be returned undamaged and in original condition

Availability of Stock

If stock for an ordered item is unavailable, Q Roasters may cancel Your order (or part of Your order) and refund the purchase price to You. For the avoidance of doubt, cancellation of any part of an order in accordance with this clause may be made at any time, including after you have paid us for the order. Refunds will be made within 7 business days of the cancellation of Your order (or part of Your order). Please read our Terms and Conditions.